 |
- Prepare by asking yourself:
- Why am I choosing to do, or say, this?
- Am I confusing my personal feelings with my objectivity?
- Would I like to be treated this way?
- Would I want everyone to be treated this way?
- If this were to become public, would I be comfortable with my
actions?
- Listen effectively. more
details...
- Avoid jumping to conclusions, making premature judgments, agreements,
comparisons, or criticisms.
- Seek the reasons behind the comments or statements of those
with whom you are speaking. Ask, "Why?"
- Remember you are hearing only one side of a story. Ask for permission
if you wish to speak with others.
- Emphasize facts. Gather objective information. Do not try to
solve a problem until facts on all sides are available.
- Early on, it is better to understand the point of view of other
people than it is to agree or disagree with it.
- Be consistent.
- Ask yourself: "What kind of data would make me change my
mind?"
- Ask for help from knowledgeable people. See back panel for a
list of resources.
- Familiarize yourself with the policies and procedures that apply.
- Be respectful.
- Don't embarrass others, especially in public.
- Don't misdirect your anger.
- Act thoughtfully and carefully — don't react.
- You usually do not have to agree to any course of action on
the spot. It may be wiser, and safer, to wait.
- Keep a record of the conversation.
- Behave professionally, no matter what the other person
says or how you feel. Your own behavior can change the focus of
the discussion and decision making from the issue at hand.
Some Places To Get Help
Ombudsperson (617) 432-4040
A professionally trained Ombudsperson is available to assist
in the informal resolution of concerns or complaints of discrimination,
harassment, unprofessional relationships and abuse of authority,
or other conflicts between members of the HMS/HSDM, HSPH community.
The Ombuds can also provide information about formal complaint
processes. The role of the Ombudsperson is to provide assistance
in a neutral capacity and not to act as an advocate for any individual
or point of view. www.hms.harvard.edu/ombuds/
Offices of Human Resources
HMS (617) 432-2039
HSDM (617) 432-2625
HSPH (617) 432-0979
Human Resources offices at the hospitals
Offices of Faculty Affairs
HMS (617) 432-1540
HSDM (617) 432-1447
HSPH (617) 432-1069
Offices for Student Affairs
HMS (617) 432-1570
HSDM (617) 432-0569
HSPH (617) 432-1036
HMS Office for Post Doctoral Fellows
(617) 432-6735
Clerical and Technical Workers Union
(617) 661-8289
Faculty and Staff Assistance Program
(617) 495-HELP (4357)
Center for Faculty Development, BIDMC
(617) 667-2169
Office of Faculty Development, Children's
(617) 355-2922
Partners Offices for Women's Careers
BWH (617) 732-8595
MGH (617) 724-5229
|
|
