Harvard University Shield

Contact Information:
Melissa Manolis
- Administrative Manager
HMS Fellowship in Patient Safety & Quality
Harvard Medical School
Beth Israel Deaconess Medical Center
Lauge Sokol-Hessner, M.D.
Site Director:
Lauge Sokol-Hessner, M.D.
Assistant Professor, Harvard Medical School
Beth Israel Deaconess Medical Center
Tel (617) 754-4677

Dr. Lauge Sokol-Hessner, M.D. is a hospitalist in the Division of General Medicine and Primary Care, Department of Medicine at Beth Israel Deaconess Medical Center (BIDMC), and Associate Director of Inpatient Quality. He completed his medical school and residency at the University of Pennsylvania, worked in medical settings in several southern African settings, and also as a hospitalist at the University of Washington Medical Center in Seattle before moving to Boston.

In his health care quality role, he is involved in a broad variety of initiatives, including efforts to improve the care of seriously ill patients and those near the end of life, expansion of the preventable harm framework to include emotional harms, systems to build and sustain a culture of respect, and interdisciplinary team training to improve coordination and the quality of care on the inpatient medicine wards.

He serves as a staff member on the Patient Family Advisory Council at BIDMC and mentors a number of residents on quality and safety topics. He also serves as Faculty at the Institute for Healthcare Improvement, advising other medical centers and organizations about their efforts to become “Conversation ready” and improve the care of patients near the end of life.

Anjala V. Tess, M.D.
Program Co-Director and Primary Investigator:
Anjala V. Tess, M.D.
Associate Professor in Medicine, Harvard Medical School
Beth Israel Deaconess Medical Center

Dr. Anjala V. Tess is an Associate Chair for Education in the Department of Medicine at Beth Israel Deaconess Medical Center (BIDMC), Director of QI and Safety for GME at BIDMC, and an Associate Professor in Medicine at Harvard Medical School. She developed and directs the Department of Medicine quality and safety curriculum that has now trained over 500 residents. At BIDMC she coordinated and supported QI training for all 650 trainees at the medical center. She leads national faculty workshops in both curriculum development and patient safety education and is currently co-director of SHM’s Quality and Safety Educators Academy (QSEA). Dr. Tess joined the fellowship faculty in 2012 and served as associate site director at BIDMC for two years. From 2014-2018 she served as Program Director for the Harvard Medical School Fellowship in Patient Safety and Quality, where she redesigned the program and curriculum and served as key advisor for fellows. She currently works with CRICO and with the Fellowship Program Director to guide the overall program. She is currently the Program Director for the HMS Master’s Program in Healthcare Quality and Safety.

Brigham and Women's Hospital
Marc T. Pimentel, MD, MPH
Site Director:
Marc Philip T. Pimentel, MD, MPH
Medical Director, Department of Quality and Safety
Brigham and Women’s Hospital (BWH)
Tel (617) 732-6107

Marc Philip T. Pimentel, MD, MPH, serves as a Medical Director in the Department of Quality and Safety at Brigham and Women’s Hospital (BWH). He oversees the Hospital Acquired Condition Reduction program at BWH, aimed at preventing catheter-associated urinary tract infection, central line associated blood stream infection, venous thromboembolism, and other sources of patient harm, valued at $4M per year in potential penalties. Dr. Pimentel received his bachelor of arts and medical degrees at Columbia University, and he completed his anesthesia residency at BWH in 2014. He then enrolled in the Harvard Medical School Fellowship in Patient Safety and Quality, where he gained operational skills and experience in patient safety and quality while pursuing a Masters in Public Health.

Dr. Pimentel is also a practicing anesthesiologist and serves as the Associate Clinical Director for Quality in the Department of Anesthesiology, Perioperative, and Pain Medicine. His research interests include infection prevention, quality measurement, and perioperative safety.

Children's Hospital Boston
Kate E. Humphrey, MD, MPH, CPPS
Fellowship Program Director, and Site Director:
Kate E. Humphrey, MD, MPH, CPPS
Instructor in Pediatrics, Harvard Medical School
Boston Children’s Hospital
Tel (857) 218-3575

Dr. Kate E. Humphrey is a pediatric hospitalist at Boston Children’s Hospital and Associate Medical Director of Patient Safety and Quality in the Division of Patient Safety and Quality. She is a graduate of the University Of Connecticut School Of Medicine and completed her pediatric residency training at the Children’s Hospital of Philadelphia. She then transitioned to Connecticut Children’s Medical Center where she was an Assistant Professor in Pediatrics, Core Faculty Education Coordinator and a pediatric hospitalist.

She subsequently moved to Boston in 2013 to further her career by enrolling in the Harvard Medical School Fellowship in Patient Safety and Quality. During her fellowship, she received grant funding from CRICO to investigate clinician interactions with the electronic health record and alert fatigue, and earned a Masters’ in Public Health from the Harvard T.H. Chan School of Public Health. In addition, she assisted Dr. Tejal Gandhi and the National Patient Safety Foundation in their expert panel discussion of “The State of Patient Safety: 15 years since the IOM Report: ‘To Err is Human.’”

Since that time, she has focused work at Boston Children’s Hospital in the report and review process, specifically in performing root cause analyses, action plan development and implementation. She leads patient safety and quality work groups and is a mentor to the House Staff Quality and Safety Committee. Further, she has ongoing research investigating communication failures and medical malpractice risk and the role that patient safety plays in driving costs in patient care. Dr. Humphrey became Program Director, HMS Fellowship in Patient Safety and Quality effective July 1, 2018.

Luke Sato, MD Luke Sato, MD
Chief Medical Officer and Senior Vice President
CRICO/Risk Management Foundation of the Harvard Medical Institutions
Assistant Clinical Professor of Medicine, Harvard Medical School

Dr. Sato is Chief Medical Officer (CMO) and Senior Vice President for CRICO (Risk Management Foundation of the Harvard Medical Institutions) and Assistant Clinical Professor of Medicine at Harvard Medical School (HMS). His current responsibilities include overseeing development of all Patient Safety programs for CRICO and coordinating these initiatives across the Harvard medical system. In addition, he is responsible for CRICO’s communication and public affairs function. Dr. Sato’s clinical training is in neurology and in computer science/medical informatics through the Division of Health Sciences and Technology at HMS and Massachusetts Institute of Technology, a National Library of Medicine sponsored post-doctoral fellowship program. He has applied industry principles and best practices to clinical risk management and patient safety and has developed several methodologies to analyze medical malpractice claims and patient safety data. Before he became CMO, Dr. Sato was the Chief Information Officer for CRICO where he oversaw all system application development. Prior to CRICO, Dr. Sato was staff at the Brigham and Women’s Hospital (BWH) and held the position of associate director of a medical informatics research and development laboratory at BWH and Harvard Medical School.

Carol Keohane, Carol Keohane, MS, RN
Assistant Vice President, Patient Safety
CRICO/Risk Management Foundation of the Harvard Medical Institutions
Tel (617) 450–5500

Carol Keohane, MS, RN is Assistant Vice President for CRICO’s Patient Safety department. Prior to holding this role, she was AVP of the AMC PSO (Academic Medical Center’s Patient Safety Organization) at CRICO.

She joined CRICO in 2012, after having served 10 years as Program Director for the Center for Patient Safety Research and Practice at Brigham and Women’s Hospital. In her prior role, Ms. Keohane had oversight of a large patient safety research portfolio and was responsible for directing all research efforts conducted through the Center and assisted in advancing the Center’s mission and strategic plan. Ms. Keohane brings with her extensive experience in research efforts aimed at evaluating novel approaches towards making health care more effective, efficient, and safe and has published extensively in this area. She also serves as a Nurse Reviewer for the American Congress of Obstetricians and Gynecologists (ACOG) Voluntary Review of Quality Care Program and as a member of ACOG’s Committee on Patient Safety and Quality Improvement and Advisory Panel for ACOG’s Safety Certification for Outpatient Practice Excellence (SCOPE) initiative.

Ms. Keohane received her Bachelor of Science degree from St. Anselm College in Manchester, NH, a Graduate Certificate in Health Informatics from the University of MA, and also completed an Executive Education Leadership program at the Harvard Business School. In addition, she has received a Master of Science degree in Health Informatics and Management.

Margaret Janes Margaret Janes, JD, RN
Program Director, Patient Safety
CRICO/Risk Management Foundation of the Harvard Medical Institutions
Tel (617) 450–6828

Maggie Janes, JD, RN, is a Program Director in Patient Safety for the Controlled Risk Insurance Company (CRICO). In this role she contributes to the HMS fellowship in Patient Safety and Quality through integration of the HMS and CRICO curriculum activities. She also provides consultative services to CRICO insured organizations, oversees CRICO’s Primary Care Office Practice Evaluation Program and participates in risk appraisals. She has a wealth of patient safety and risk management expertise and provides detailed analysis of medical malpractice claims with a specific focus on Primary Care and Emergency Medicine.

Ms. Janes received a Bachelor of Science in Nursing from Boston College and a law degree from Albany Law School. Prior to joining CRICO, Ms. Janes worked at Boston Children’s Hospital for over 10 years as a nurse in the Multidisciplinary Intensive Care Unit and as a Patient Safety Coordinator in the Program for Patient Safety and Quality.

Dana-Farber Cancer Institute
Joseph O. Jacobson, MD
Site Director:
Joseph O. Jacobson, MD
Associate Professor of Medicine, Harvard Medical School
Chief Quality Officer, Dana-Farber Cancer Institute
Tel (617) 632-3450
Fax (617) 632-5786

Joseph Jacobson MD serves as Chief Quality Officer at the Dana-Farber Cancer Institute where he is responsible for patient safety and quality of care in the principal disciplines of oncology at the main institution and its network programs. He is trained in Medical Oncology and Hematology, holds a Master’s degree in epidemiology, and completed advanced training at the Intermountain Healthcare Institute for Healthcare Delivery Research. He has practiced extensively in both academic and community settings. He is an Associate Professor of Medicine at Harvard Medical School.

Joe is committed to teaching and applying the science of quality improvement in healthcare settings with the goal of measuring and improving care, enhancing patient safety and maximizing value. As Chief Quality Officer at the DFCI, he is engaged in multiple projects locally, regionally and nationally to define and improve care delivery by applying the tools of quality improvement. For over eight years, he co-led a five month project-based training program at Partners Healthcare that trained hundreds of clinicians in how to undertake quality improvement and patient safety projects. He currently mentors physicians and other clinicians in quality improvement and patient safety, develops systems to measure, standardize and improve care, and continues to create the needed capacity for broad training in quality improvement leadership locally and nationally.

Massachusetts General Hospital
Elizabeth Mort, MD, MPH
Site Director:
Elizabeth Mort, MD, MPH
Senior Vice President, Quality and Safety
Chief Quality Officer, MGH/MGPO, Edward P. Lawrence Center for Quality and Safety
Tel (617) 726-5215

Dr. Elizabeth Mort is a practicing general internist, Senior Vice President of Quality and Safety, and Chief Quality Officer at the MGH and the MGPO where she oversees the Lawrence Center for Quality & Safety. Dr. Mort is nationally recognized as an expert in Quality and Safety and has presented on these topics and participated in many regional, state and national settings. For example, she has served as a member of the Agency for Healthcare Research and Quality Composite Measures Workgroup, inpatient quality indicator sub-workgroup. She has served on the NQF Steering Committee for Additional Priorities for Acute Hospital Quality Measures. Dr. Mort also served on the NQF Expert Panel for Patient Reported Outcome measures, is co-chair of the NQF Expert panel on Measuring Affordability from the Patient’s Perspective, and a member of the NQF Person and Family Centered Care Steering Committee. She served on the CMS Hospital Quality Stars Leadership Work Group.

Dr. Mort completed her residency in primary care internal medicine at MGH followed by two fellowship years at the Department of Health Care Policy at Harvard Medical School. She also completed a Master’s in Public Health at the University of Michigan which focused on Health Planning and Administration as well as Population Planning. Dr Mort is currently an Assistant Professor in both the Department of Medicine and Health Care Policy at Harvard Medical School.

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