Harvard University Shield

Contact Information:
Grace Bommarito
- Administrative Manager
HMS Fellowship in Patient Safety & Quality
Harvard Medical School
Beth Israel Deaconess Medical Center
Lauge Sokol-Hessner, M.D.
Site Director:
Lauge Sokol-Hessner, M.D.
Assistant Professor, Harvard Medical School
Beth Israel Deaconess Medical Center
Tel (617) 754-4677

Dr. Lauge Sokol-Hessner, M.D. is a hospitalist in the Division of General Medicine and Primary Care, Department of Medicine at Beth Israel Deaconess Medical Center (BIDMC), and Associate Director of Inpatient Quality. He completed his medical school and residency at the University of Pennsylvania, worked in medical settings in several southern African settings, and also as a hospitalist at the University of Washington Medical Center in Seattle before moving to Boston.

In his health care quality role, he is involved in a broad variety of initiatives, including efforts to improve the care of seriously ill patients and those near the end of life, expansion of the preventable harm framework to include emotional harms, systems to build and sustain a culture of respect, and interdisciplinary team training to improve coordination and the quality of care on the inpatient medicine wards.

He serves as a staff member on the Patient Family Advisory Council at BIDMC and mentors a number of residents on quality and safety topics. He also serves as Faculty at the Institute for Healthcare Improvement, advising other medical centers and organizations about their efforts to become “Conversation ready” and improve the care of patients near the end of life.

Anjala V. Tess, M.D.
Program Director:
Anjala V. Tess, M.D.
Associate Professor in Medicine, Harvard Medical School
Beth Israel Deaconess Medical Center

Dr. Anjala V. Tess is an Associate Chair for Education in the Department of Medicine at Beth Israel Deaconess Medical Center (BIDMC), Director of QI and Safety for GME at BIDMC, and an Associate Professor in Medicine at Harvard Medical School. She developed and directs the Department of Medicine quality and safety curriculum that has now trained over 500 residents. At BIDMC she coordinates and supports QI training for all 650 trainees at the medical center. She has led national faculty workshops in both curriculum development and patient safety education and is currently co-director of SHM’s Quality and Safety Educators Academy (QSEA). Dr. Tess joined the fellowship faculty in 2012 and served as associate state director at BIDMC for two years. As Program Director for the Harvard Medical School Fellowship In Patient Safety and Quality, she oversees and advises both classes of fellows. She works with CRICO and with leaders at each of the fellowship sites to guide the overall program.

Brigham and Women's Hospital
Allen B. Kachalia, MD
Site Director:
Allen B. Kachalia, MD, JD
Associate Professor of Medicine, Harvard Medical School
Associate Professor, Dept of Health Policy & Management, HSPH
Chief Quality Officer and Vice President for Quality and Safety, Brigham and Women’s Hospital
Tel (617) 732-8937
Fax (617) 738-6732

Allen Kachalia, MD, JD, is the Chief Quality Officer for Brigham & Women’s Hospital in Boston, Massachusetts. In this role, he oversees the institution’s inpatient and ambulatory quality and safety initiatives. Dr. Kachalia is a general internist and practices as an academic hospitalist on the hospital wards with medical students and residents. Dr. Kachalia also teaches at the Harvard School of Public Health on legal issues in clinical medicine. His research focuses on how the law affects medical care, particularly how liability system reform and the disclosure of medical error relate to the quality and safety of health care.

Children's Hospital Boston
Kate E. Humphrey, MD, MPH, CPPS
Site Director:
Kate E. Humphrey, MD, MPH, CPPS
Instructor in Pediatrics, Harvard Medical School
Boston Children’s Hospital
Tel (857) 218-3575

Dr. Kate E. Humphrey is a pediatric hospitalist at Boston Children’s Hospital and Associate Medical Director of Patient Safety and Quality in the Division of Patient Safety and Quality. She is a graduate of the University Of Connecticut School Of Medicine and completed her pediatric residency training at the Children’s Hospital of Philadelphia. She then transitioned to Connecticut Children’s Medical Center where she was an Assistant Professor in Pediatrics, Core Faculty Education Coordinator and a pediatric hospitalist. While there she helped to develop a night time residency curriculum and began her work in patient safety and quality by assisting with the implementation of the Pediatric Early Warning Score throughout the institution.

She subsequently moved to Boston in 2013 to further her career by enrolling in the Harvard Medical School Fellowship in Patient Safety and Quality. During her fellowship, she received grant funding from CRICO to investigate clinician interactions with the electronic health record and alert fatigue, and earned a Masters in Public Health from the Harvard T.H. Chan School of Public Health. In addition, she assisted Dr. Tejal Gandhi and the National Patient Safety Foundation in their expert panel discussion of “The State of Patient Safety: 15 years since the IOM Report: ‘To Err is Human.’” She developed an interest in medication safety as the Medication Management Team Lead for Boston Children’s with the National Patient Safety Partnership and participated in the adverse drug events committee. After graduation she has extended her work in medication safety by engaging in the medication task force charged with improving medication utilization within the hospital and is an active member of the Pharmacy and Therapeutics Committee. In addition, she has ongoing research investigating communication failures and medical malpractice risk and is the physician lead for the implementation of IPASS at Boston Children’s Hospital.

Luke Sato, MD Luke Sato, MD
Chief Medical Officer and Senior Vice President
CRICO/Risk Management Foundation of the Harvard Medical Institutions
Assistant Clinical Professor of Medicine, Harvard Medical School

Dr. Sato is Chief Medical Officer (CMO) and Senior Vice President for CRICO (Risk Management Foundation of the Harvard Medical Institutions) and Assistant Clinical Professor of Medicine at Harvard Medical School (HMS). His current responsibilities include overseeing development of all Patient Safety programs for CRICO and coordinating these initiatives across the Harvard medical system. In addition, he is responsible for CRICO’s communication and public affairs function. Dr. Sato’s clinical training is in neurology and in computer science/medical informatics through the Division of Health Sciences and Technology at HMS and Massachusetts Institute of Technology, a National Library of Medicine sponsored post-doctoral fellowship program. He has applied industry principles and best practices to clinical risk management and patient safety and has developed several methodologies to analyze medical malpractice claims and patient safety data. Before he became CMO, Dr. Sato was the Chief Information Officer for CRICO where he oversaw all system application development. Prior to CRICO, Dr. Sato was staff at the Brigham and Women’s Hospital (BWH) and held the position of associate director of a medical informatics research and development laboratory at BWH and Harvard Medical School.

Carol Keohane, Carol Keohane, MS, RN
Assistant Vice President, Patient Safety
CRICO/Risk Management Foundation of the Harvard Medical Institutions
Tel (617) 450–5500

Carol Keohane, MS, RN is Assistant Vice President for CRICO’s Patient Safety department. Prior to holding this role, she was AVP of the AMC PSO (Academic Medical Center’s Patient Safety Organization) at CRICO.

She joined CRICO in 2012, after having served 10 years as Program Director for the Center for Patient Safety Research and Practice at Brigham and Women’s Hospital. In her prior role, Ms. Keohane had oversight of a large patient safety research portfolio and was responsible for directing all research efforts conducted through the Center and assisted in advancing the Center’s mission and strategic plan. Ms. Keohane brings with her extensive experience in research efforts aimed at evaluating novel approaches towards making health care more effective, efficient, and safe and has published extensively in this area. She also serves as a Nurse Reviewer for the American Congress of Obstetricians and Gynecologists (ACOG) Voluntary Review of Quality Care Program and as a member of ACOG’s Committee on Patient Safety and Quality Improvement and Advisory Panel for ACOG’s Safety Certification for Outpatient Practice Excellence (SCOPE) initiative.

Ms. Keohane received her Bachelor of Science degree from St. Anselm College in Manchester, NH, a Graduate Certificate in Health Informatics from the University of MA, and also completed an Executive Education Leadership program at the Harvard Business School. In addition, she has received a Master of Science degree in Health Informatics and Management.

Lisa Heard Lisa Heard, MSN RN CPHQ CGRN
Senior Program Director, Patient Safety and Education
CRICO/Risk Management Foundation of the Harvard Medical Institutions
Tel (617) 450–6822
Fax (617) 450–8299

In her role as Senior Program Director, Ms. Heard is responsible for the coordination, development and implementation of CRICO educational efforts. She contributes to the HMS Fellowship in Patient Safety and Quality through integration of the HMS and CRICO curriculum activities. She also provides patient safety consultative services to several Harvard affiliated hospitals and institutions. She serves as the liaison for the obstetrical service line, assisting on patient safety projects aimed at improving maternal and newborn safety.

Ms. Heard has over 30 years of experience in nursing leadership, with primary focus in procedural and perioperative settings and simulation education.  In her leadership roles, she has lead several educational and process improvement efforts to enhance patient safety.

Ms. Heard holds Bachelor of Science in Nursing from University of Massachusetts, Boston and Masters of Science in Nursing from Salem State University. She is certified in Healthcare Quality and Gastroenterology Nursing. In addition, Ms. Heard served as the national President for the Society of Gastroenterology Nurses and Associates (SGNA).

Dana-Farber Cancer Institute
Joseph O. Jacobson, MD
Site Director:
Joseph O. Jacobson, MD
Associate Professor of Medicine, Harvard Medical School
Chief Quality Officer, Dana-Farber Cancer Institute
Tel (617) 632-3450
Fax (617) 632-5786

Joseph Jacobson is the Chief Quality Officer at the Dana Farber Cancer Institute. He is trained in medical oncology, hematology and epidemiology and completed advanced training at the Intermountain Healthcare Institute for Healthcare Delivery Research. He has practiced extensively in both academic and community settings. He is an Associate Professor of Medicine at Harvard Medical School.

Joe is committed to teaching and applying the science of quality improvement in healthcare settings with the goal of measuring and improving care, enhancing efficiency and maximizing value. In 2009, he co-led the development and implementation of the Partners HealthCare System “Clinical Process Improvement Leadership Program”. The project-based program has trained over 350 clinician-led teams in the skills of quality improvement and effective team management.

Massachusetts General Hospital
Elizabeth Mort, MD, MPH
Site Director:
Elizabeth Mort, MD, MPH
Senior Vice President, Quality and Safety
Chief Quality Officer, MGH/MGPO
Tel (617) 726-5215
Fax (617) 726-4304

Dr. Mort is a practicing general internist with more than 15 years of experience in clinical performance improvement in an Academic Medical Center. She is the Senior Vice President of Quality and Safety and Chief Quality Officer at Massachusetts General Hospital and Massachusetts General Physicians Organization where she leads the Lawrence Center for Quality & Safety at the MGH. She is nationally recognized for her work in quality measurement and improvement.

Dr. Mort completed her residency in primary care internal medicine at MGH in 1986, a fellowship at the Department of Health Care Policy at Harvard Medical School in 1991, and a Masters in Public Health at the University of Michigan in 1982. Dr. Mort has served on many regional, state, and national committees. Dr. Mort is currently an Assistant Professor in both the Department of Medicine and Health Care Policy at Harvard Medical School.

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