Fellowship Program Director, and Site Director: Lauge Sokol-Hessner, M.D. Assistant Professor, Harvard Medical School Beth Israel Deaconess Medical Center Tel (617) 754-4677 lhessner@bidmc.harvard.edu

Dr. Lauge Sokol-Hessner, M.D. is a hospitalist in the Division of General Medicine and Primary Care, Department of Medicine at Beth Israel Deaconess Medical Center (BIDMC), and Associate Director of Inpatient Quality. He completed his medical school and residency at the University of Pennsylvania, worked in medical settings in several southern African settings, and also as a hospitalist at the University of Washington Medical Center in Seattle before moving to Boston.

In his health care quality role, he is involved in a broad variety of initiatives, including efforts to improve the care of seriously ill patients and those near the end of life, expansion of the preventable harm framework to include emotional harms, systems to build and sustain a culture of respect, and interdisciplinary team training to improve coordination and the quality of care on the inpatient medicine wards.

He serves as a staff member on the Patient Family Advisory Council at BIDMC and mentors a number of residents on quality and safety topics. He also serves as Faculty at the Institute for Healthcare Improvement, advising other medical centers and organizations about their efforts to become “Conversation ready” and improve the care of patients near the end of life.

Andrew Resnick, MD, MBA, joined Brigham Health as senior vice president and chief quality and safety officer in October 2019. He oversees the planning, administration and monitoring of all quality, safety management and regulatory requirements, as well as all quality improvement initiatives across Brigham Health. In this role, he is responsible for the Brigham's compliance with all regulatory, state, federal and Joint Commission requirements, and the development of a comprehensive quality and performance improvement program.

Prior to joining Brigham Health, Resnick was chief medical officer at Froedtert Hospital in Wisconsin, where he also served as associate dean of Clinical Affairs Adult Practice and associate professor of General Surgery at the Medical College of Wisconsin. In these roles, Resnick helped drive improvements in quality, efficiency, cost, access, staff engagement and patient experience across a 614-bed acute care hospital and multispecialty group comprising more than 1,300 physicians, 500 advanced practice providers and other practitioners. Prior to that, Resnick worked at Penn State Milton S. Hershey Medical Center as chief quality officer. While there, he led the development of interprofessional, unit-based quality teams to empower frontline staff, as well as clinical and operational leaders, to improve patient care quality and safety at the local level.

Associate Site Director: Marc Philip T. Pimentel, MD, MPH Medical Director, Department of Quality and Safety Brigham and Women’s Hospital (BWH) Tel (617) 732-6107 mppimentel@bwh.harvard.edu

Marc Philip T. Pimentel, MD, MPH, serves as a Medical Director in the Department of Quality and Safety at Brigham and Women’s Hospital (BWH). He oversees the Hospital Acquired Condition Reduction program at BWH, aimed at preventing catheter-associated urinary tract infection, central line associated blood stream infection, venous thromboembolism, and other sources of patient harm, valued at $4M per year in potential penalties. Dr. Pimentel received his bachelor of arts and medical degrees at Columbia University, and he completed his anesthesia residency at BWH in 2014. He then enrolled in the Harvard Medical School Fellowship in Patient Safety and Quality, where he gained operational skills and experience in patient safety and quality while pursuing a Masters in Public Health.

Dr. Pimentel is also a practicing anesthesiologist and serves as the Associate Clinical Director for Quality in the Department of Anesthesiology, Perioperative, and Pain Medicine. His research interests include infection prevention, quality measurement, and perioperative safety

Site Director: Kate E. Humphrey, MD, MPH, CPPS Instructor in Pediatrics, Harvard Medical School Boston Children’s Hospital Tel (857) 218-3575 Kate.humphrey@childrens.harvard.edu

Dr. Kate E. Humphrey is a pediatric hospitalist at Boston Children’s Hospital and Associate Medical Director of Patient Safety and Quality in the Division of Patient Safety and Quality. She is a graduate of the University Of Connecticut School Of Medicine and completed her pediatric residency training at the Children’s Hospital of Philadelphia. She then transitioned to Connecticut Children’s Medical Center where she was an Assistant Professor in Pediatrics, Core Faculty Education Coordinator and a pediatric hospitalist.

She subsequently moved to Boston in 2013 to further her career by enrolling in the Harvard Medical School Fellowship in Patient Safety and Quality. During her fellowship, she received grant funding from CRICO to investigate clinician interactions with the electronic health record and alert fatigue, and earned a Masters’ in Public Health from the Harvard T.H. Chan School of Public Health. In addition, she assisted Dr. Tejal Gandhi and the National Patient Safety Foundation in their expert panel discussion of “The State of Patient Safety: 15 years since the IOM Report: ‘To Err is Human.’”

Since that time, she has focused work at Boston Children’s Hospital in the report and review process, specifically in performing root cause analyses, action plan development and implementation. She leads patient safety and quality work groups and is a mentor to the House Staff Quality and Safety Committee. Further, she has ongoing research investigating communication failures and medical malpractice risk and the role that patient safety plays in driving costs in patient care. Dr. Humphrey became Program Director, HMS Fellowship in Patient Safety and Quality effective July 1, 2018.

Luke Sato, MD Chief Medical Officer and Senior Vice President CRICO/Risk Management Foundation of the Harvard Medical Institutions Assistant Clinical Professor of Medicine, Harvard Medical School

Dr. Sato is Chief Medical Officer (CMO) and Senior Vice President for CRICO (Risk Management Foundation of the Harvard Medical Institutions) and Assistant Clinical Professor of Medicine at Harvard Medical School (HMS). His current responsibilities include overseeing development of all Patient Safety programs for CRICO and coordinating these initiatives across the Harvard medical system. In addition, he is responsible for CRICO’s communication and public affairs function. Dr. Sato’s clinical training is in neurology and in computer science/medical informatics through the Division of Health Sciences and Technology at HMS and Massachusetts Institute of Technology, a National Library of Medicine sponsored post-doctoral fellowship program. He has applied industry principles and best practices to clinical risk management and patient safety and has developed several methodologies to analyze medical malpractice claims and patient safety data. Before he became CMO, Dr. Sato was the Chief Information Officer for CRICO where he oversaw all system application development. Prior to CRICO, Dr. Sato was staff at the Brigham and Women’s Hospital (BWH) and held the position of associate director of a medical informatics research and development laboratory at BWH and Harvard Medical School.

Margaret Janes, JD, RN Program Director, Patient Safety CRICO/Risk Management Foundation of the Harvard Medical Institutions Tel (617) 450–6828

Maggie Janes, JD, RN, is a Program Director in Patient Safety for the Controlled Risk Insurance Company (CRICO). In this role she contributes to the HMS fellowship in Patient Safety and Quality through integration of the HMS and CRICO curriculum activities. She also provides consultative services to CRICO insured organizations, oversees CRICO’s Primary Care Office Practice Evaluation Program and participates in risk appraisals. She has a wealth of patient safety and risk management expertise and provides detailed analysis of medical malpractice claims with a specific focus on Primary Care and Emergency Medicine.

Ms. Janes received a Bachelor of Science in Nursing from Boston College and a law degree from Albany Law School. Prior to joining CRICO, Ms. Janes worked at Boston Children’s Hospital for over 10 years as a nurse in the Multidisciplinary Intensive Care Unit and as a Patient Safety Coordinator in the Program for Patient Safety and Quality.

Site Director: Joseph O. Jacobson, MD Associate Professor of Medicine, Harvard Medical School Chief Quality Officer, Dana-Farber Cancer Institute Tel (617) 632-3450 Fax (617) 632-5786 Joseph_Jacobson@dfci.harvard.edu

Joseph Jacobson MD serves as Chief Quality Officer at the Dana-Farber Cancer Institute where he is responsible for patient safety and quality of care in the principal disciplines of oncology at the main institution and its network programs. He is trained in Medical Oncology and Hematology, holds a Master’s degree in epidemiology, and completed advanced training at the Intermountain Healthcare Institute for Healthcare Delivery Research. He has practiced extensively in both academic and community settings. He is an Associate Professor of Medicine at Harvard Medical School.

Joe is committed to teaching and applying the science of quality improvement in healthcare settings with the goal of measuring and improving care, enhancing patient safety and maximizing value. As Chief Quality Officer at the DFCI, he is engaged in multiple projects locally, regionally and nationally to define and improve care delivery by applying the tools of quality improvement. For over eight years, he co-led a five month project-based training program at Partners Healthcare that trained hundreds of clinicians in how to undertake quality improvement and patient safety projects. He currently mentors physicians and other clinicians in quality improvement and patient safety, develops systems to measure, standardize and improve care, and continues to create the needed capacity for broad training in quality improvement leadership locally and nationally.

Site Director: Elizabeth Mort, MD, MPH Senior Vice President, Quality and Safety Chief Quality Officer, MGH/MGPO, Edward P. Lawrence Center for Quality and Safety Tel (617) 726-5215 emort@partners.org

Dr. Elizabeth Mort is a practicing general internist, Senior Vice President of Quality and Safety, and Chief Quality Officer at the MGH and the MGPO where she oversees the Lawrence Center for Quality & Safety. Dr. Mort is nationally recognized as an expert in Quality and Safety and has presented on these topics and participated in many regional, state and national settings. For example, she has served as a member of the Agency for Healthcare Research and Quality Composite Measures Workgroup, inpatient quality indicator sub-workgroup. She has served on the NQF Steering Committee for Additional Priorities for Acute Hospital Quality Measures. Dr. Mort also served on the NQF Expert Panel for Patient Reported Outcome measures, is co-chair of the NQF Expert panel on Measuring Affordability from the Patient’s Perspective, and a member of the NQF Person and Family Centered Care Steering Committee. She served on the CMS Hospital Quality Stars Leadership Work Group.

Dr. Mort completed her residency in primary care internal medicine at MGH followed by two fellowship years at the Department of Health Care Policy at Harvard Medical School. She also completed a Master’s in Public Health at the University of Michigan which focused on Health Planning and Administration as well as Population Planning. Dr Mort is currently an Assistant Professor in both the Department of Medicine and Health Care Policy at Harvard Medical School.

Dr. Emily Aaronson is Assistant Chief Quality Officer at Massachusetts General Hospital, Assistant Professor of Emergency Medicine at Harvard Medical School and an attending physician in the Department of Emergency Medicine at MGH. She also serves as an Associate Medical Director for CRICO, the risk management foundation of the Harvard medical institutions. Prior to this, Dr. Aaronson was a resident in the Harvard Affiliated Emergency Medicine Residency, where she served as a chief resident. She then completed the Harvard Medical School fellowship in Patient Safety and Quality Improvement, and a Masters in Public Health at the Harvard School of Public Health. Before medical school, Dr. Aaronson worked in healthcare consulting for the consulting arm of the Advisory Board Company..